FAQ

FOR RETAIL

Q1. What are the shipping rates and estimated delivery time?

REGIONSHIPPING TIMES (MON – FRI)SHIPPING CHARGE(SGD)
Cost for first itemCost for each subsequent item
Singapore2 – 5 daysFREEFREE
Asia3 – 10 days$15$5
Australia, New Zealand & Brunei4 – 10 days$30$6
North America6 – 10 days$30$6
Latin America6 – 10 days$30$6
Europe, Middle East & Africa8 – 14 days$30$6

Notes:
** Major cities/ Office of Mail Exchange may differ for registered and surface mail.
** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
** For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.

Q2. Can I cancel my order?

Once an order is placed with us, we do our best to ensure fast delivery to you. As such, we are unable to cancel your order once it has been processed by our system. It would be advisable to check that your order is satisfactory before confirming the order.

Q3. What is my size?

STANDARDXSSMLXLXXL
US24681012
UK6810121416
EU343638404244
BUST (IN.)3334.53637.53940.5
WAIST (IN.)2526.52829.53132.5
HIP (IN.)35.53738.54041.543
THIGH (IN.)2122.52422.52728.5

FOR WHOLESALE

Q1. I saw items on the website that would fit my customers’ needs. How can i make purchases at wholesale?

Firstly, you need to set up a wholesale account by registering as a buyer.

Q2. How can i set up a wholesale account?

Click on the “Buyers” menu and register by filling in the necessary fields.

Q3. How can I access your wholesale prices?

As a registered buyer, you will gain access to the lookbook online where information such as Recommended Retail Price (RRP) is displayed.

As a point of reference, the wholesale prices are an average of 50%-60% off retail price before discount. Colour options and fabric information are also displayed.

Q4. Can the orders be customised, i.e. colours and sizes?

Each style comes with an average of 2 colour options and 5 sizes.

Q5. What international sizing do you use and how many sizes does each style come in?

US sizing; Each style comes in 5 US sizes from US2 – US10.

Q6. Do you have a catalogue?

Our website serves as the main catalogue which can be accessed from all over the world.

Q7. Are all your merchandise available immediately?

The merchandise are presented based on seasons i.e. Spring/Summer; Hi-Summer Cruise. Each order needs to be placed at least 3 months ahead of season for the items to be launched in season.

Q8. What is the country of origin of all the products and where will they be shipped from?

The merchandise is made in different parts of the world. All the merchandise will be consolidated and packed in Singapore before shipping to you.

For more Information on retail & wholesale orders as well as distribution. Email contact@triologie.com